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Generative AI in Contact & Call Centers: 10 Use Cases + Examples

by Phanny Neak | Jul 25, 2024 | Artificial intelligence

6 use cases for generative AI in customer service They can not only automate routine tasks but also understand nuances, adapt to diverse needs, and even learn from past interactions, enabling powerful AI-powered contact center solutions. Implementing AI in call...

A Guide to Chatbot Marketing: Examples, Uses & Benefits

by Phanny Neak | Jul 18, 2024 | Artificial intelligence

8 Proven Ways to Use Chatbots for Conversational Marketing Delicatessen created an immersive outdoor experience and gave its audience a clearer idea of a climb’s scale and what it entails. It cites its sources, is very fast, and is reasonably reliable (as far as AI...

What Is Artificial Intelligence? Definition, Uses, and Types

by Phanny Neak | Jun 7, 2024 | Artificial intelligence

Natural Language Processing With Python’s NLTK Package You’ve got a list of tuples of all the words in the quote, along with their POS tag. Chunking makes use of POS tags to group words and apply chunk tags to those groups. Chunks don’t overlap, so one instance...

5 Best Ways to Name Your Chatbot 100+ Cute, Funny, Catchy, AI Bot Names

by Phanny Neak | Jun 6, 2024 | Artificial intelligence

Wyoming mayoral candidate wants to govern by AI bot On receiving inputs from the user, an AI bot processes the context and the intent of the message before it composes a reply. We’re on a mission to make naming things much easier and more fun. The effortless...

Customer Service Analytics: Use Cases, Metrics, and Tools

by Phanny Neak | Apr 4, 2024 | Artificial intelligence

The 4 Ps of Marketing: What They Are and How to Use Them Conversational IVR systems leverage machine learning algorithms for natural language understanding (NLU), enabling them to comprehend and interpret spoken language. By analyzing callers’ speech patterns,...

Sync Help Center with Zendesk Help Center

by Phanny Neak | Feb 8, 2024 | Artificial intelligence

Enhance Intercom conversations with events Zendesk help This integration allows for more targeted email campaigns by utilizing customer data and Intercom contacts. Broken down into custom, resolution, and task bots, these can go a long way in taking repetitive tasks...
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